I. Setting the Stage

Framing the work

Have I clarified the nature of the work? To what extent is the work complex and interdependent? How much uncertainty do we face? How often do I refer to these aspects of the work? How well do I assess shared understanding of these features?

• Have I spoken of failures in the right way, given the nature of the work? Do I point out that small failures are the currency of subsequent improvement? Do I emphasize that it is not possible to get something brand new "right the first time?"

Emphasizing Purpose

• Have I articulated clearly why our work matters, why it makes a difference, and for whom?
• Even if it seems obvious given the type of work or industry I'm in, how often do I talk about what's at stake?

II. Inviting Participation Situational Humility

• Have I made sure that people know that I don't think I have all the answers?
• Have I emphasized that we can always learn more? Have I been clear that the situation we're in requires everyone to be humble and curious about what's going to happen next?

Proactive Inquiry

• How often do I ask good questions rather than rhetorical ones? How often do I ask questions of others, rather than just expressing my perspective?
• Do I demonstrate an appropriate mix of questions that go broad and go deep?

Systems and Structures

• Have I created structures to systematically elicit ideas and concerns?
• Are these structures well designed to ensure a safe environment for open dialogue?

III. Responding Productively

Express Appreciation

• Have I listened thoughtfully, signaling that what I am hearing matters?